"I just wanted to say both visits were very reassuring that you guys would be able to take care of my rat problem which is very disconcerting to me and I feel much better that I have a very professional organization here who is going to help me. I am also trying to get neighbors involved in to retain your service. Both made me feel very much more assured that the problem can be taken care of and will get it under control. I just want to thank you very much, you came highly recommended from my neighbor, so thanks for being there, thanks for having a very prompt appointment that I was able to get you guys here very quickly. Thanks again - looking forward to working with you in the future."