Client Satisfaction Survey

As the CEO of American Pest, I want to thank you for giving us the opportunity to serve you. Please help us to serve you better by taking a couple of minutes to tell us about your most recent experiences with American Pest. We appreciate your business and want to make sure that we meet, if not exceed, your expectations.

Matt Nixon

On a scale of 0 to 10 how likely would you be to recommend American Pest to a friend, family member, or colleague? Zero being not likely, 10 being very likely.: *

0 1 2 3 4 5 6 7 8 9 10

First Name: *

Last Name: *

Address:

City:

State:

Zip Code:

Email: *

Phone:

Most Recent Date of Service:

In evaluating your most recent experience with our Customer Service Department was the quality of the service you received over the phone?:

-- Select One -- Very Poor Somewhat Unsatisfactory Average Very Satisfactory Superior

Please describe if there was any particular aspect of the Customer Service experience that stood out:

Which of the following (multiple selections allowed) best describes the qualities you observed in the Customer Service Representative that most recently assisted you over the phone?:

Patient Enthusiastic Listened Carefully Friendly Responsive Not Patient Not Enthusiastic Unfriendly Unresponsive Other (write in)

Other:

What would best describe your experience during your most recent customer service call?:

Needed to ask others Kept me waiting on hold Didn’t know how to handle the problem Spoke slowly No improvement needed

With regards to your most recent service, are you satisfied that our Pest Control Service Technician clearly explained services and procedures performed?:

-- Select One -- Extremely Satisfied Very Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Unknown or No Opinion

Are you satisfied that our Pest Control Service Technician spent the appropriate amount of time servicing your property?:

-- Select One -- Extremely Satisfied Very Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Unknown or No Opinion

Are you satisfied that our Pest Control Service Technician addressed and solved your pest problems?:

-- Select One -- Extremely Satisfied Very Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Unknown or No Opinion

Are you satisfied with the value you are receiving from American Pest?:

-- Select One -- Yes No

Are you overall satisfied enough to recommend American Pest to others?:

-- Select One -- Extremely Satisfied Very Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Unknown or No Opinion

In your own words please let us know what we can do to make our service better:

Would you like a Supervisor from American Pest to contact you regarding your feedback?:

Yes, please, I have more to discuss Not at this time, thank you

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