"I like the fact that for the most part you take care of my pest problems on the perimeter, around the perimeter. Especially with how you take care of the termites with those bait traps. I like the fact that the technicians come when they say they are going to come. They're knowledgeable and also personable and I have had two other companies before and I like this one and have been with this one now, I guess, three or four years. I like American Pest the best with recommendation from my neighbor across the street and I'll certainly recommend to others who need care on their property."
FAQs
1 - Why have I received an invoice if my credit card is on file?
2 - Do you charge a finance charge or fee for late payments?
3 - I need to update my billing information, who do I contact?
4 - I need to email accounts receivable, what is the email address?
5 - Who handles collections for American Pest?
6 - How can I get my invoices emailed?
7 - Does American Pest do their own billing or outsource it?
8 - How do I contact the American Pest Accounting Department?
9 - Why did I receive a statement and my account is current?
10 - I paid this invoice already, why do you keep contacting me about it?
Billing FAQs
1 - Why have I received an invoice if my credit card is on file?
Your credit card has expired or your account is past due. Please contact us in the event that your card has expired or you receive a new number sequence. Back To Top >>2 - Do you charge a finance charge or fee for late payments?
At the present time, American Pest does not charge late fees or finance charges. Back To Top >>3 - I need to update my billing information, who do I contact?
Please send an email to customerservice@americanpest.net for billing updates. Back To Top >>4 - I need to email accounts receivable, what is the email address?
Please email accounting@americanpest.net Back To Top >>5 - Who handles collections for American Pest?
We have an internal collections department and all accounts and payments are handled there first. If payment is not received through them then it is outsourced to a third party collections agency called Transworld Systems. They can be contacted at 1-888-446-4733.
Back To Top >>6 - How can I get my invoices emailed?
Call us at 301-891-2600 or email us at customerservice@americanpest.net and let us know you want all of your invoices emailed. Back To Top >>7 - Does American Pest do their own billing or outsource it?
American Pest uses a third-party vendor to mail and email out their invoices. The third party vendor is only responsible for mailing or emailing the invoices. They are not responsible for the content that is included on the invoices. If you have any billing concerns, please contact our Collections Supervisor at 301-891-2600. Back To Top >>8 - How do I contact the American Pest Accounting Department?
You may email our Accounting Department at accounting@americanpest.net Back To Top >>9 - Why did I receive a statement and my account is current?
A statement is a snapshot of anything outstanding on your account, whether it is current or past due. If you wish to inquire about an invoice, please call 301-891-2600 and ask to speak with our Collections Supervisor. Back To Top >>10 - I paid this invoice already, why do you keep contacting me about it?
You may have sent us a payment but we did not receive it, or for some reason your bank denied the payment. Please call our Collections Supervisor at 301-891-2600 with any concerns. Back To Top >>11 - Why is my account past due?
Perhaps you missed a payment or your credit card or check was declined. If you have a credit card on file with us, please check that your credit card has not expired. Back To Top >>
