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CUSTOMER SERVICE

American Pest

"I just want to say that I was very appreciative that you came fast when I called on a semi-emergency basis and I was extremely impressed with Mo, our technician who worked very, very hard and discovered a number of things that a more casual technician may not have taken the time to find. I'm pretty hopeful that he has solved our problem and I thank you all very much."

Biting Insects FAQs

1 - Will Tick Populations Increase Because of a Mild Winter?

Yes. Tick populations will most likely be worse following a mild winter. There are a few reasons for the increase in tick numbers:

  • More ticks survived through warmer winter temperatures.
  • The early spring-like climate allows ticks to start reproducing earlier than after a cold winter.
Be sure to take extra precautions to keep your family and pets safe from ticks this spring and summer! Back To Top >>

2 - What are the treatment options for fleas?

American Pest offers a treatment plan that eliminates adult and larval fleas on contact. Larval fleas will also be impacted with a growth regulator that will inhibit their ability to mature into reproductive adults. Fleas that are in the pre-adult cocoon (pupal) stage at the time of treatment will become adults within 7-14 days, but they should come into contact with the treatment area and die within several hours. This treatment combined with daily vacuuming and laundering completed by the property owner should ensure a complete elimination of the flea infestation within a few weeks.

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3 - How did my pet get fleas?

Fleas are able to jump, which expedites their travel efforts from structure to structure. They may also “hitch a ride” with a person or animal who enters your home. From there, they take a blood meal before mating and reproducing.  If your pet is suffering from flea or tick bites, it is likely that they are not being treated routinely by a veterinarian-approved prevention product for these pests. Talk to your veterinarian about what options are open for your pet for this proactive approach.

Talk to your veterinarian about putting your pet on a treatment routine with a vet-approved flea and tick prevention product. This proactive measure should keep your pet free from the pests.

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4 - I think my pet has fleas! What should I do?

There are a variety of over the counter products available to protect your pets from fleas, which you should discuss with your veterinarian. As for your home, we recommend laundering all pet bedding items and vacuuming all carpets and furniture, especially those that your pets rest on, including sofas and chairs. Please be sure to dispose of the vacuum bag immediately following to prevent re-infestation.

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5 - How do Heat Treatments work?

The process begins with the American Pest Heat Treatment Team placing specialized mobile heating units in the unit along with high power fans, all of which connect to a portable generator that will remain outside of the unit. As the mobile heating units raise the temperature of the room to the Kill Zone, (120-135 degrees Fahrenheit) the service professionals will begin rotating items (clothes, couch cushions, etc.) throughout the unit to ensure the heat is able to spread evenly. Meanwhile, bed bugs become visibly active as they detect the increase in the unit’s temperature. But alas, the temperatures rise above what all stages of bed bugs (eggs, larvae and adults) are able to withstand, thus bringing another successful Thermal Remediation treatment to close.

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6 - What are the differences between a heat treatment and a conventional liquid treatment for bed bugs?

Conventional liquid treatments for bed bugs have not been found to eliminate bed bugs at all stages of life in a single treatment, especially eggs. To ensure complete elimination, multiple treatments may have to be scheduled over several weeks to target the individual insects that hatch from their eggs after the initial treatment. These treatments would also require the property owner to prepare for each treatment, which could involve frequent laundering of clothing and bedding items and moving furniture. Heat treatments only require one treatment because the heat is able to permeate through the treatment area to kill all stages of bed bug life, including eggs. There may be some preparations the property owner may need to make before a Heat Treatment, which your Customer Service Representative will discuss with you, but the Heat Treatment Team will make most of the preparations. The owner should only have to put items in the property unit in their respective places, as the technicians may have to move items around during the heating process to allow the heat to distribute evenly.

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7 - Why does Thermal Remediation cost more than other bed bug treatment options?

Heat Treatments are a fairly new strategy for eradicating bed bugs, but it has been found to be the most effective at eliminating bed bug populations in a single treatment. In addition, Thermal Remediation is a team effort, as several technicians are required to move and operate the heaters, prepare the unit for treatment and rotating clothing and furniture throughout the treatment.

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8 - Why do you recommend Thermal Remediation?

Three words, “One and done.” Simply enough, only one heat treatment is required to eradicate a bed bug infestation. Other treatment options require multiple visits for several weeks or months from your technician and may require added efforts from the property owner to move furniture and other items for each treatment and keeping clothing tightly packed in sealed trash bags after frequent laundering. “One and done” sounds pretty good after hearing that, doesn’t it?

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9 - If the bed bugs are killed within minutes with Thermal Remediation, why do the treatments take several hours?

There are two keys to a successful Heat Treatment. The bed bugs need to be exposed to the “Kill Zone” temperatures and their exposure needs to be sustained over several minutes to ensure complete elimination. Holding the heat treatment at your property over several hours allows the technicians to ensure that the heat is distributed to every nook and cranny in the treatment area, to target all of the possible hiding areas for bed bug eggs, nymphs and adults throughout the treatment area.

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10 - Why can’t we just start using DDT to combat bed bugs again??

DDT (Short for dichlorodiphenyltrichloroethane) was used widely during World War II to control malaria and typhus infections amongst troops. After the war, it was made available commercially as an agricultural pesticide. It is believed that the widespread usage of DDT throughout the 1940’s through the 1960’s was responsible for virtually eradicating bed bug populations in the United States. With the reemergence of bed bugs that has occurred in the past 10-15 years, it has been found that bed bugs have developed a resistance to DDT and usage of the pesticide would not curtail their population growth. DDT has also been linked to significant damages to the environment, including nearly driving several species of birds to extinction.

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11 - What should I expect after a Thermal Remediation Treatment?

We apologize in advance but-your home is going to fairly disorganized after a Heat Treatment. Throughout the heating process, our technicians need to move certain items and pieces of furniture (Rotating sofa cushions, clothing, etc.) throughout the unit to ensure heat spreads evenly throughout the unit.

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12 - Does Thermal Remediation require a lot of preparation?

It actually doesn’t. While a conventional pesticide treatment will require the property owner to move furniture away from the walls and pack clothing into sealed garbage bags, our Heat Treatment technicians can actually do most of the preparation work for the treatment. The only preparation asked of the customer is to collect household items that would be a hazard during a heat treatment (spray deodorants, candles, etc.) Your customer service representative will explain this process to you in full detail.

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13 - Can I have a Thermal Remediation treatment for pests besides bed bugs?

We do not offer Thermal Remediation as a treatment option for pests besides bed bugs. While it can be said that most pests exposed to the “Kill Zone” (120-135 degrees Fahrenheit) would probably be eliminated, Thermal Remediation is considered a treatment option uniquely effective for bed bugs because it uses their attraction to heat against them. 

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14 - How hot does it get during a Heat Treatment?

It can get pretty toasty! To ensure the complete elimination of bed bugs in one treatment, our American Pest Thermal Remediation team will use our portable heaters to raise the temperature of your home or property to 120-135 degrees Fahrenheit, which will ensure the elimination of bed bugs in minutes.

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15 - What is Thermal Remediation?

Thermal Remediation is the newest innovation in the war against bed bugs. Also known as “Heat Treatments,” Thermal Remediation superheats the air in your home or business unit between 120 and 135 degrees Fahrenheit. This range of temperatures has been deemed the “Kill Zone” for bed bugs by industry professionals because sustained exposure will kill them within minutes.

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16 - Why is Thermal Remediation the control method of choice for eliminating bed bugs?

Thermal Remediation has been found to be the most effective bed bug treatment available because it uses their biology and behavior against them. When bed bugs are looking for a blood meal, they search for a human host by detecting body heat and carbon dioxide emitted from breath. During a heat treatment, the bed bugs sense the rising temperatures and actually leave their hiding places to move towards the source of the heat.  (With portable heaters.) As the temperatures rise into the “Kill Zone,” (120-135 degrees Fahrenheit) the bed bugs are left susceptible to the rising heat as it is distributed evenly throughout the treatment area with high-powered fans.

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17 - What are the most common species of ants in our region?

The most common species of ants trying to enter homes and businesses in the Maryland, DC and NOVA area include Carpenter ants, Odorous House Ants, Pavement Ants and Pharoah Ants. Other ant species of note for this region include Allegheny Mound Ants and Little Black Ants.

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18 - Why do Carpenter ants eat wood?

Contrary to popular belief, Carpenter ants don’t eat wood! They use their powerful mandibles to excavate moisture-damaged wood to build tunnels where they will nest! The course sawdust you see near a Carpenter bee harborage is from the wood that was processed by the ant’s mandibles, which would not be present if the wood was consumed.

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19 - Do ants bite or sting?

Most ants in our region do not bite or sting. Certain species do bite, like Carpenter ants or Fire ants, which can be found in Maryland. Carpenter ants are likely to be found nesting in or near your residence, but Fire ants generally do not try to come indoors and will only attack if their colony is disturbed.

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20 - How do I tell if I have bed bugs?

Bite marks are not an accurate indicator because not everyone shows signs of biting and the range of reactions vary greatly from person to person. The best strategy is to inspect your sleeping linens for dark spotting, cast skins that are light in color or eggs. American’s own Technical Director and Board Certified Entomologist Wayne White offers advice here for inspecting a bedroom.

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21 - I want these bed bugs GONE! Can I get rid of them myself?

There are many Do-It-Yourself (DIY) products that promise to eliminate bed bugs, each with their own levels of success. The problem is that these products often focus on controlling the populations of bed bugs, not necessarily eradicating the infestation. A professional pest control technician can develop an integrated pest management plan that will attack the infestation on more than one front and will be able to completely rid your home of bed bugs.

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22 - What are my options for bed bug treatments by American Pest?

We can monitor for bed bugs with Nightwatch™ or conduct a K-9 Inspection of your property to and can provide mattress and box spring encasements. After confirming the presence of bed bugs on your property, American Pest can offer heat treatments, conventional pesticide treatments or Cryonite®

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23 - Are Bed Bugs Dangerous?

Bed bugs tend to be most active between the hours of midnight and 5am and like the old nursery rhyme warns, they will bite their human host to intake a blood meal. Upon awakening, a bed bug victim may find numerous small bite marks, which can vary in appearance. Some people may show no signs of biting, but that does not rule out the possibility of the presence of bed bugs. At this time, bed bugs are not known to transmit diseases through their bites. However, the Center for Disease Control and the Environmental Protection Agency have identified bed bugs as “pests of some public health significance,” due to psychological effects that bed bugs have on their hosts. These can include paranoia, anxiety and depression. In rare instances, some victims may exhibit an allergic reaction to some of the bed bug’s salivary proteins and victims experiencing severe infestations may become anemic because of how many bites they have suffered from. Back To Top >>

24 - How could Bed Bugs infest my house? I’m such a clean person!

A bed bug infestation is not indicative of a person’s hygiene or cleaning habits. The pests can be picked up anywhere, from luxury hotels, to the office chair you sit in every day. They are nocturnal insects and are incredibly adept to hiding, so the likelihood of confirming their presence without a pest management professional is small. There is no need to take the news of bed bugs personally; the important thing is to take the proper steps to eliminating the invasive population from your home.

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25 - I think I have Bed Bugs! How did they get into my house?

You probably picked them up! Bed bugs are hitchhiking insects. They move quickly and can easily attach themselves to your shoes, clothes, purse or luggage. Once you make it home, they can crawl off and settle into your home.

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