"Our service technician is Ben Conaway #343. We find him to be very knowledgeable, personable and polite. We have appreciated knowing him and having him come into our home. I have no problems with him, at all, coming into the home. He is working very hard to try to get rid of the millipedes; going above and beyond to try to figure out where they're coming from and to solve that problem for us. A very professional, fine young man. So thank you very much."
FAQs
1 - What holiday(s) are observed by American Pest?
2 - What information will I need on-hand when booking an appointment for service?
5 - What is your email address?
7 - Do you offer Saturday appointments?
8 - What are the directions to American Pest?
9 - What are American Pest's operating hours?
Office FAQs
1 - What holiday(s) are observed by American Pest?
American Pest observes the following holidays and will be closed on the following dates in 2011:
Friday, December 31, 2010* New Year’s Day (observed)
Monday, January 17 Martin Luther King, Jr.’s Birthday
Monday, February 21 President’s Day
Monday, May 30 Memorial Day
Monday, July 4 Independence Day
Monday, September 5 Labor Day
Thursday, November 24 Thanksgiving Day
Friday, November 25** Day After Thanksgiving
Monday, December 26*** Christmas Day (observed)
2 - What information will I need on-hand when booking an appointment for service?
To ease the process of scheduling, tell the customer service representative (CSR) if you are a new client. If you are already on service, please have your account number ready. The representative will also ask if you are a homeowner, property owner or tenant and what type of pest(s) you are interested in having eliminated. Finally, the CSR will need to know whether you require an emergency service (within 24 hours) or whether the pest problem can be treated during your next service.
Back To Top >>3 - I received a reminder about my next service that told me my technician would arrive between 7am and 6pm. I can’t wait around all day for the service to be completed!
Receiving this reminder simply means we do not have your preferences for scheduling services. Contact our customer service representatives at any time at 301-891-2600 to schedule a specific time frame or even to tell them whether you prefer morning, afternoon or evening appointments. If you don’t have a preference, the 7am-6pm arrival time will remain in effect.
Back To Top >>4 - I scheduled a service and was told that the technician would arrive within a two hour time span. What does that mean?
All residential appointments with American Pest are scheduled with a 2-hour “arrival time,” which means your technician will be at your home to begin the service within that time span. This allows our scheduling coordinators to account for traffic, weather and other unforeseeable events that could prevent our technician from traveling to your home in a timely manner. For example, if the arrival time is from 8am-10am, your American Pest technician will arrive at your home as soon as 8am, but no later than 10am. Please keep in mind that the service may not necessarily take two hours to complete, the appointment only confirms the expected time the technician will report to your property for the service.
Back To Top >>5 - What is your email address?
You can email us anytime at customerservice@americanpest.net and a customer service representative will be in touch with you within one business day.
Back To Top >>6 - What is Copesan?
Copesan is an alliance of pest management companies spread throughout North America. This vast partnership allows thousands of individual companies all over the continent to provide the reach of a national brand company with the specialized quality of a local company. American Pest has been a Copesan Partner since 2008. Please click HERE for more information about Copesan.
Back To Top >>7 - Do you offer Saturday appointments?
American Pest operates Monday through Friday, from 8am-5:30pm. As a family owned and operated company, we believe in offering our employees time off to spend with their own families on the weekends. In the event that you have an emergency that requires service outside our regular operating hours, please call our 24-hour Customer Care Center at 301-891-2600. Back To Top >>8 - What are the directions to American Pest?
American Pest is easy to get to from points north or south. For complete directions to our office in Fulton, MD, click here. Back To Top >>9 - What are American Pest's operating hours?
American Pest is open Monday through Friday from 8:00am to 5:30pm. Our Customer Care Center is staffed 24 hours and can be reached by calling 301-891-2600. Back To Top >>10 - Where is American Pest located?
American Pest is located in Fulton, MD. Our address is 11820 West Market Place, Fulton, MD, 20759. We are conveniently situated just 42 minutes from the Washington Monument in DC and 31 minutes from the Inner Harbor of Baltimore.Back To Top >>
11 - How do I fax American Pest?
Fax American Pest at 301-891-2804 Back To Top >>
