Service FAQs

1 - How Will American Pest Protect The Privacy Of My Business?

At American Pest, we understand that brand reputation is of utmost importance, which is why client confidentiality is our number one priority. American Pest professionals will maintain your privacy from the very first contact and in all practices and procedures during the normal course of doing business with you. To that end, we take every relationship seriously and will extend our policy of confidentiality to all of our clients.

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2 - What kind of guarantee does American Pest offer?

American Pest stands by its Pest Free Pledge: If Pests Return; So Do We! In the event that an unexpected pest problem arises before your next regular service, American Pest will come out and take care of it for no additional cost to you.

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3 - Does American Pest provide organic treatments for pests?

There are many eco-friendly pest control options available. Talk to your American Pest representative about which treatment is right for you. Back To Top >>

4 - I have pets, are your treatments pet friendly?

We understand that you love your pets; so do we! We just need to know what kind of pets you have and where they are located. Help keep your pets safe by following our recommended guidelines prior to treatment.

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5 - I need help controlling the wildlife on my property! Is there anything you can do??

We’re sorry, but at this time, we do not provide trapping services for snakes, raccoons, squirrels, opossums, salamanders, chipmunks, deer or other wildlife. We can refer you to TRAPPRO, a local company that will be happy to serve your wildlife management needs.

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6 - I have children and pets. What does American Pest do to keep families safe during treatments?

American Pest takes every precaution to ensure your family is not put at risk while our technicians work inside and around your home. The customer service representatives are sure to inform you of any precautions you need to make before the technician arrives. Once inside your home, American only uses pest control products that have been tested and labeled for use by the EPA, in strict adherence to the safety and MSDS labels, which can be viewed here.  In addition, American Pest’s integrated pest management practices call for an emphasis on treating home exteriors, to prevent pest populations from entering the house. If pests have already established a presence inside the home, American’s technicians will custom-design a targeted interior protection program to be provided on an as-needed basis.

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7 - I had a treatment for ants, why do I see more?

It is not uncommon when utilizing non-repellant baits for ants to see a sudden, sometimes seemingly drastic increase in the volume of ants within days of the initial treatment. Non-repellant bait materials are targeted towards interior ant infestations and are especially effective in getting rid of ant colonies. When non-repellant baits are used, the worker ants transport the active ingredient back to the colony where it is fed to other members, including juvenile ants. It is important during the initial treatment phase to allow these ants to feed on the bait material in every effort to control colony development. Back To Top >>

8 - I have had treatment for roaches, why do I see more?

There is more than one way to answer this question, but it is safe to say that whenever treating for German cockroaches, follow-up treatments will be necessary. It is also important to mention that the female German cockroach will drop her egg capsule after carrying it around for a few weeks. The egg capsule contains 30-40 ready-to-hatch roaches, just waiting for the right moment. While the first treatment is aimed at killing all adult roaches, it is common that the unhatched eggs will emerge within weeks of the initial treatment--therefore rendering a necessary follow-up treatment. Back To Top >>

9 - Does American Pest provide service for raccoons?

At this time, American Pest does not provide wildlife trapping services for animals such as raccoon, squirrel, opossum, chipmunk, or deer. Back To Top >>

10 - Does American Pest provide treatment for ground hogs?

Ground hogs fall under the category of wildlife and treatment is subjected to humane trapping laws. American Pest does not treat for wildlife such as ground hogs, squirrels, racoons, or opossums. We do recommend and refer all wildlife inquiries to TrapPro.  In Virginia, Maryland, and Washington DC, call 1-800-651-TRAP (8727). Back To Top >>

11 - Are your treatments safe for pets?

We always take great consideration for the safety of pets. There are various pest control treatment protocols and American Pest can assure you that we employ tools and methods that we believe will satisfy your concerns with regards to family pets such as cats, dogs and aquatic life. Please notify your American Pest representative of any concerns that you may have. Back To Top >>

12 - What information will I need on-hand when booking an appointment for service?

To ease the process of scheduling, tell the customer service representative (CSR) if you are a new client. If you are already on service, please have your account number ready. The representative will also ask if you are a homeowner, property owner or tenant and what type of pest(s) you are interested in having eliminated. Finally, the CSR will need to know whether you require an emergency service (within 24 hours) or whether the pest problem can be treated during your next service.

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13 - I received a reminder about my next service that told me my technician would arrive between 7am and 6pm. I can’t wait around all day for the service to be completed!

Receiving this reminder simply means we do not have your preferences for scheduling services. Contact our customer service representatives at any time at 301-891-2600 to schedule a specific time frame or even to tell them whether you prefer morning, afternoon or evening appointments. If you don’t have a preference, the 7am-6pm arrival time will remain in effect.

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14 - I scheduled a service and was told that the technician would arrive within a two hour time span. What does that mean?

All residential appointments with American Pest are scheduled with a 2-hour “arrival time,” which means your technician will be at your home to begin the service within that time span. This allows our scheduling coordinators to account for traffic, weather and other unforeseeable events that could prevent our technician from traveling to your home in a timely manner. For example, if the arrival time is from 8am-10am, your American Pest technician will arrive at your home as soon as 8am, but no later than 10am. Please keep in mind that the service may not necessarily take two hours to complete, the appointment only confirms the expected time the technician will report to your property for the service.

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15 - When will an American Pest technician arrive at my home?

American Pest schedules appointments at 2-hour intervals. This means our first appointment of the day is scheduled between 7:00-9:00am. Our last appointment of the day is scheduled between 4:00-6:00pm.  Back To Top >>