Client Satisfaction Survey

As the CEO of American Pest, I want to thank you for giving us the opportunity to serve you. Please help us to serve you better by taking a couple of minutes to tell us about your most recent experiences with American Pest. We appreciate your business and want to make sure that we meet, if not exceed, your expectations.


Signature of Matt Nixon

David Billingsly

On a scale of 0 to 10 how likely would you be to recommend American Pest to a friend, family member, or colleague? Zero being not likely, 10 being very likely.: *

First Name: *

Last Name: *




Zip Code:

Email: *


Most Recent Date of Service:

In evaluating your most recent experience with our Customer Service Department was the quality of the service you received over the phone?:

Please describe if there was any particular aspect of the Customer Service experience that stood out:

Which of the following (multiple selections allowed) best describes the qualities you observed in the Customer Service Representative that most recently assisted you over the phone?:

Other :

What would best describe your experience during your most recent customer service call?:


With regards to your most recent service, are you satisfied that our Pest Control Service Technician clearly explained services and procedures performed?:

Are you satisfied that our Pest Control Service Technician spent the appropriate amount of time servicing your property?:

Are you satisfied that our Pest Control Service Technician addressed and solved your pest problems?:

Are you satisfied with the value you are receiving from American Pest?:

Are you overall satisfied enough to recommend American Pest to others?:

In your own words please let us know what we can do to make our service better:

Would you like a Supervisor from American Pest to contact you regarding your feedback?: