We're excited to welcome you to the American Pest family. While you may see some slight changes, you will continue to receive the quality service that you have grown accustomed to. With this merger, we are now positioned to serve you better than ever! Joining forces ensures that we are equipped with top-notch practices and innovative technology to keep our customers’ home or business pest-free.
American Pest has a long-standing history of excellence—providing best-in-class pest control services for home and business owners for nearly 100 years. The combined experience, professionalism and workmanship of these two great companies will bring additional value and support.
Our team of trained pest professionals can quickly and confidently implement the latest technological advancements and green initiatives in the pest control industry.
All of our pest management programs are developed and overseen by our staff entomologists to ensure we remain abreast of the latest Integrated Pest Management (IPM) practices and that our services comply with all current regulations.
Services provided by American Pest are QualityPro & Quality Pro Green accredited by NPMA, the industry’s highest mark of excellence, for our integration of non-toxic solutions and low-impact EPA-labeled products. The staff includes board-certified entomologists (BCE), associate-certified entomologists (ACE), and over 30 state-certified technicians.
Over the next few months, you may see a few changes associated with your billing.
We're excited to announce you can now slice the total value of your annual plan into 12 easy monthly payments! You can now select a convenient pay date and set up automatic budget-friendly payments, to make defending your home against pests that much easier.
You should not expect to see any changes to your service plan. However, you may begin to see some new faces servicing your home from American Pest. While we expect very little to change in the manner of which you were previously serviced, you now have the ability to add new services to your pest control plan. These additional service offerings may include:
In an effort to improve the customer experience, we're transitioning customer portal(s). This will allow you to view upcoming services, account balances and more on a central dashboard for easy access.
Request service online: The portal gives each customer direct access to our customer service team. Send us a message through the portal any time and a service representative will receive an alert with your account and service request.
View service history: The portal allows customers to view upcoming scheduled services along with service history. Customers can access reporting and technician notes at the push of a button. Need to request a service? You can do so on the "My Services" page under the main menu.
Access billing history: View previous payments and update billing information with ease. The portal gives customers access to update billing information and stay up to date with invoices through the merger.
For step-by-step instructions on how to register, visit americanpest.net/customer-portal.
Our pest professionals work hard from 7 a.m. to 6 p.m. every weekday. To be as efficient as possible, we optimize technicians' schedules to maximize the amount of time dedicated to your particular service. Feel free to call or email us if a shorter time window is necessary to accommodate interior service.
Our call center is available from 8 a.m. to 5 p.m. and can assist you with scheduling needs. During evenings and weekends, we offer an answering service for those after-hours emergencies that can occasionally pop up.
Find out what our customers are saying. Click links to read or leave a review.
V. Maier - Silver Spring, MD
“ American Pest service technicians are always willing to take their time and listen to concerns, answer questions and crawl around checking out areas that may show signs of intruding insects or rodents.”
E. Smith - Rockville, MD
“ I wanted to write to say how impressed I am with your entire crew and the general way you operate. Everyone who entered my home was sympathetic, sensitive, competent, and respectful. I think what stands out was the way your company understood, and expressed in its own way, the psychological damage that bed bugs inflict.”
J. Evans - Beltsville, MD
“ Everyone at this company is wonderful to work with - whether it’s customer service, billing, technicians and even the web team! I love this company!”
We align with the best, to bring you the best.
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