What To Expect
We're excited to welcome you to the American Pest family. While you may see some slight changes, you will continue to receive the quality service that you have grown accustomed to. With this merger, we are now positioned to serve you better than ever! Joining forces ensures that we are equipped with top-notch practices and innovative technology to keep our customers’ home or business pest-free.
Who is American Pest?
American Pest has a long-standing history of excellence—providing best-in-class pest control services for home and business owners for over 94 years. The combined experience, professionalism and workmanship of these two great companies will bring additional value and support. Our team of trained pest professionals can quickly and confidently implement the latest technological advancements and green initiatives in the pest control industry. All of our pest management programs are developed and overseen by our staff entomologists to ensure we remain abreast of the latest Integrated Pest Management practices and that our services comply with all current regulations.
Services provided by American Pest are QualityPro & Quality Pro Green accredited by NPMA, the industry’s highest mark of excellence, for their integration of non-toxic methods and low impact EPA-labeled products. The staff includes four board-certified entomologists, eight associate certified entomologists, over 30 state certified technicians, a K-9 Bed Bug Detection Team and over a hundred employees.
Changes to Billing & Invoicing
Over the next few months, you may see a few changes associated with your billing.
- Payment: You may see a delay associated with your charges as we upgrade our billing software.
- Invoices: You will likely see some changes in invoicing like the American Pest logo and bill-to address.
- Monthly-Billing: you can now slice the total value of your annual plan into 12 easy monthly payments! You can now select your pay date and set up automatic payments to make defending your home against pests that much easier. For more information visit: https://www.americanpest.net/slice
You should not expect to see any changes to your service plan. However, you may begin to see some new faces servicing your home from American Pest. While we expect very little to change in the manner of which you were previously serviced, you now have the ability to add new services to your pest control plan. These additional service offerings may include:
- Mosquito & Tick Control
- Termite Control
- Around-the-Clock SMART Pest Control
In an effort to improve the customer experience, we're introducing our new customer portal. This will allow you to view upcoming services, account balances and more on a central dashboard for easy access.
Request service online: The portal gives each customer direct access to our customer service team. Send us a message through the portal any time and a service representative will receive an alert with your account and service request within the next business day.
View service history: The portal allows customers to view upcoming scheduled services along with service history. Customers can access reporting and technician notes at the push of a button. Need to request a service? You can do so on the "My Services" page under the main menu.
Access billing history: View previous payments and update billing information with ease. The portal gives customers access to update billing information and stay up to date with invoices through the merger.
For step by step instructions on how to register, visit americanpest.net/customer-portal.
Routing & Scheduling
Our pest professionals are working hard from 7 am to 6 pm every weekday. In an attempt to be as efficient as possible, we optimize technicians’ schedules to maximize the amount of time dedicated to your particular service. Feel free to give us a call if a shorter time window is necessary to accommodate interior service.
Our call center is available from 8 am to 5 pm and will be able to assist you with scheduling needs. During evenings and weekends, we offer an answering service for those after-hours emergencies that can occasionally pop up.
American Pest Service Guarantee
We call it our Pest Free Pledge. If pests return after a treatment is performed, we will return and retreat for no cost! See your service agreement for more details on our Pest Free Pledge.
We're excited to announce you can now slice the total value of your annual plan into 12 easy monthly payments! You can now select your pay date and set up automatic payments to make defending your home against pests that much easier.
Benefits of Slice:
Ability to select a date that's convenient for you each month.
Convenience of automatic payments from your credit or debit card—you don’t have to remember to log in online or mail a check!
Paperless invoicing means Slice is a “green” choice!
Lower risk of identity theft by providing your card number just once.
Smaller, budget-friendly payments.
Year-round guaranteed pest protection, including free callbacks between service.